Meet the Team
Our team consists of experienced, dedicated professionals who work hard to provide quality healthcare at an affordable cost.
JOHNNY E. "RUSTY" BATES, MD MMM CPE CPHIMS CCHP
FOUNDER, PRESIDENT and CHIEF EXECUTIVE OFFICER (CEO)
With over 30 years of experience as a physician, and over 20 years of experience in correctional medicine and medical management, Dr. Rusty Bates has led QCHC as President & Chief Executive Officer since he founded the company in 2005.
QCHC has been listed in the Top 100 Privately-Held Businesses headquartered in Birmingham by the Birmingham Business Journal (BBJ) since 2015 (5th fastest growing company in 2017); as well as receiving a Top 25 Excellence in Businesses award from the University of Alabama at Birmingham (UAB) National Alumni Society in 2016 and 2017 (2nd fastest growing large company). QCHC was recently listed on the BBJ's Fast Track 30 fastest growing businesses in Birmingham. Dr. Bates was recognized by the BBJ as one of Birmingham's Top CEOs in 2010.
Dr. Bates is licensed to practice medicine in Alabama, Mississippi and Tennessee, is Board Certified in Internal Medicine, is board eligible in Addiction Medicine, and has practiced medicine in hospitals, emergency rooms, private practice, nursing homes, prisons, and jails. He is also a Certified Correctional Health Professional (CCHP) by the National Commission on Correctional Health Care (NCCHC), a Certified Physician Executive (CPE) by the American Association for Physician Leadership (formerly the American College of Physician Executives), and a Certified Professional in Health Information and Management Systems (CPHIMS) by the Healthcare Information and Management Systems Society (HIMSS).
Before founding QCHC, Dr. Bates served as Medical Director at the Hamilton Prison for the Aged & Infirm, then as Corporate Medical Director and Chief Medical Information Officer for a national correctional healthcare company. He also served for ten years on the Alabama Medical Licensure Commission, from 2000 to 2010.
Dr. Bates received his MD and BA in Mathematics from UAB, served his Residency and Internship in Internal Medicine at the University of Texas Medical Branch in Galveston, Texas, and also holds a Masters in Medical Management (MMM) from the Hines School of Public Policy at Carnegie-Mellon University.
JUSTIN BARKLEY, JD CCHP
VICE PRESIDENT and CHIEF OPERATING OFFICER (COO)
As Vice President & Chief Operating Officer (COO), Justin Barkley helps set the overall goals and strategies of QCHC, manages the day-to-day operations of the company, coordinates activities between departments, and works with other QCHC executives to develop and implement corporate policies and procedures. Justin loves finding solutions to complex problems, and bringing people together to build consensus on tough decisions. Prior to joining QCHC in 2014, Justin was an attorney in private practice for nine years, and a Partner at two of Birmingham's oldest and most prestigious law firms, Johnston Barton Proctor & Rose, LLP; and Spain Gillon, PC; where he represented business clients, principally in the areas of labor, employment, healthcare, and litigation. Justin is a member of the Board of Directors of the Business Council of Alabama (BCA), the Associate Board of the Alabama Policy Institute (API), and a member of the Association of Corporate Counsel (ACC). He is also a Certified Correctional Health Professional (CCHP) by the National Commission on Correctional Health Care (NCCHC). Justin is a graduate of Harvard University (BA, Government) and the University of Alabama School of Law (JD). He is currently working on his MBA at the Collat School of Business at the University of Alabama at Birmingham (UAB), expected in August 2018.
VICE PRESIDENT and CHIEF PROCUREMENT OFFICER
Jeff Bates sold a successful business to join QCHC in 2007, bringing with him decades of experience in business, management, and sales. He has had many roles at QCHC, including sales, purchasing, vendor relations, and management, and now Vice President, in recognition of his many years of business experience and service to QCHC. As Chief Procurement Officer, Jeff ensures that our sites have the equipment, supplies, and support they need to carry out their mission. He develops procurement methods for the cost-effective acquisition of supplies and equipment, and maintains relations with many of QCHC's vendors. Jeff loves brightening people's day. Before joining QCHC, Jeff owned and operated his own successful business, B&B Auto Electric, Inc., in Jasper, Alabama, for 25 years.
DON KERN, MD MPH CCHP
CHIEF MEDICAL OFFICER (CMO)
Dr. Don Kern joined QCHC in 2014 as its Chief Medical Officer. He has over 40 years of experience practicing medicine, and over 20 years of experience in correctional medicine. Dr. Kern loves any opportunity to educate and explain correctional medicine to healthcare professionals and lay people. Prior to joining QCHC, Dr. Kern was Medical Director at multiple state prisons in the Massachusetts Department of Corrections; Medical Director of Correctional Health Services for the City of New York; Chief Medical Officer for a large, national correctional healthcare company based in Birmingham, Alabama; and Utilization Management (UM) Medical Director for another large, national correctional healthcare company based in Pittsburgh, Pennsylvania. Dr. Kern is Board Certified in Internal Medicine and licensed to practice medicine in over 14 states, including Alabama, Tennessee, Mississippi, and Georgia. He is a Certified Correctional Health Professional (CCHP) by the National Commission on Correctional Health Care (NCCHC), where he is a past member of the Executive Committee and Board of Directors, is a Senior Physician Surveyor for accreditation audits of correctional facilities, and is a frequent speaker and panelist at conferences. Dr. Kern has been an Associate Professor at Boston University, and is currently an Adjunct Professor at the University of Alabama at Birmingham (UAB) School of Public Health. He is a member of the Society of Correctional Physicians (past president), the American College of Physicians, and the American College of Preventive Medicine. Dr. Kern is a frequent speaker at conferences and seminars on topics in correctional medicine. He received his BA in Mathematics and Economics from Haverford College in Haverford, Pennsylvania; his MD from Tufts University School of Medicine in Medford, Massachusetts; served his Residency in Internal Medicine at Creighton University in Omaha, Nebraska; served Fellowships in Internal Medicine at Boston University School of Medicine and in Geriatric Medicine at Edith Nourse Rogers Memorial Veterans Hospital in Bedford, Massachusetts; and holds a Master's in Public Health (MPH) in Epidemiology and Biostatistics from Boston University School of Public Health.
DIRECTOR of ACCOUNTING & BUSINESS RELATIONS
Bron Bates is our Director of Accounting & Business Relations. After serving as QCHC's Chief Financial Officer
(CFO) for seven years, Bron wanted to branch out into a role that would
allow him to be more involved in offsite hospital and specialty
provider care and medical billing, client and vendor relations, and
other special projects. Prior to joining QCHC, Bron worked in banking
and real estate. Bron has a BS in Finance from Arkansas State University.
DIRECTOR of SALES & MARKETING
Joey Stanton is a former state and county-level government official with over 35 years of experience in law enforcement and corrections. As Director of Sales & Marketing,
he is responsible for maintaining relationships with our current
clients, and for developing relationships with prospective clients.
Prior to joining QCHC, Joey operated his own corrections consulting
firm, with a history of turning around troubled county jails, and worked
in sales for other correctional vendors. Joey was the elected Jailer of Grayson County, Kentucky, from 1978 to 2006, served as President of the Kentucky Jailers Association in 2005-06, and was appointed by the Governor of Kentucky to a term on the State Pardons Board from 2006-2010. He attended Western Kentucky University.
KEVIN LOCKYER, ACA
CHIEF FINANCIAL OFFICER (CFO)
Lockyer oversees all the financial operations of QCHC,
including project budgeting, cost accounting, financial forecasting,
capital acquisition, and cash flow. He works to ensure that any and all
cost saving strategies are implemented, while maintaining a high
standard of medical care for our clients. Kevin practiced as a public chartered accountant, then worked for various
subsidiaries of Dover Corporation, Inc., starting in the U.K., and
ultimately rising to the level of Controller of the largest U.S.
subsidiary. Prior to joining QCHC, Kevin was doing contract-based accounting projects for multiple companies. Kevin is an Associate Chartered Accountant (ACA) by the Institute of Chartered Accountants in England & Wales
(ICAEW). He graduated from Bournemouth Technical College and Plymouth
University. A native of Bournemouth, England, Kevin now splits time between Birmingham, Alabama, and Atlanta, Georgia, where he raises chickens.
VICTORIA SINGLETON, RN CCHP-RN
CHIEF NURSING OFFICER (CNO)
Victoria Singleton oversees the delivery of high-quality inmate healthcare at over 55 jails in six states, supervising a dedicated staff of over 200 nurses, as QCHC's Chief Nursing Officer (CNO). She is responsible for designing and implementing nursing policies and protocols, ensuring compliance with QCHC's high standards, promoting quality improvement, overseeing staff training and development. Victoria is a Certified Correctional Health Professional (CCHP) by the National Commission on Correctional Health Care (NCCHC). She is licensed in Alabama, Kentucky, Mississippi, and South Carolina. Victoria is Advanced Cardiac Life Support (ACLS) Certified and a member of the American Nurses Association. She previously served as QCHC's Health Services Administrator (HSA) for the Talladega County (Alabama) Jail, and as QCHC Regional Director of Nursing (DON) over Alabama, Georgia, and South Carolina. In addition to nursing experience that included working as an RN at Shelby Baptist Hospital, Victoria came to QCHC with management and business experience, having been a supervisor in radiology at the Coosa Valley Medical Center, the Business Manager for a radiology practice, and assisting a physician with the start-up of his private practice. She received her Associate's Degree in Nursing from Southern Union Community College in Opelika, Alabama.
JERRY GURLEY, MD CCHP – Brigadier General (Ret.) Alabama Air National Guard
MEDICAL DIRECTOR of WOMEN'S SERVICES
With over 40 years of experience in Obstetrics & Gynecology, Dr. Jerry Gurley
is QCHC's Director of Women's Services
. He owned and managed his own private practice, Talladega OB/GYN Associates
, PC, in Talladega, Alabama, from 1973 to 2014. Dr. Gurley is Board Certified in Obstetrics & Gynecology
, and licensed to practice medicine in Alabama, Georgia, Mississippi and Tennessee. He is a Certified Correctional Health Professional
(CCHP) by the National Commission on Correctional Health Care
(NCCHC). Dr. Gurley served for 28 years on the Alabama Medical Licensure Commission
, the last 18 years of which he served as Chairman and Chief Executive Officer
. Dr. Gurley served as a military surgeon in the US Army
and the Alabama Army National Guard
for 27 years, retiring with the rank of Brigadier General
. He is a Fellow
of the American College of Obstetrics & Gynecology
and the American College of Surgeons
. Dr. Gurley received his BS
from Auburn University
, his MD
from the University of Alabama School of Medicine
in Birmingham, and served his internship and residency at Lloyd Noland Hospital
in Birmingham, Alabama.
MOHAMED ZEIN-AHMED, MD MPH CCHP
REGIONAL MEDICAL DIRECTOR – MISSISSIPPI
Dr. Mohamed Zein oversees QCHC's medical programs in Mississippi and provides direct inmate patient care as QCHC's Regional Medical Director for Mississippi. He has over two decades of experience in correctional medicine. Before joining QCHC, Dr. Zein was a physician consultant to the Mississippi Department of Corrections (MDOC), having previously been a physician and medical director at three different state prisons. Dr. Zein is licensed to practice medicine in Mississippi and Tennessee, and Board Certified in Internal Medicine. He is a Certified Correctional Health Professional (CCHP) by the National Commission on Correctional Health Care (NCCHC). Dr. Zein is a Clinical Assistant Professor of Medicine at the University of Mississippi Medical Center (UMMC) in Jackson, Mississippi. He received a Certificate of Biology and a Medical Degree from the University of Khartoum, in the Sudan, did his Residency in Internal Medicine at UMMC, did his Fellowship in Nephrology at Georgetown University Medical Center in Washington, DC, and holds a Master's in Public Health (MPH) from the University of Southern Mississippi in Hattiesburg, Mississippi.
CHRISTIE ESTES, JD CCHP
LEGAL COUNSEL & COMPLIANCE DIRECTOR
As QCHC Legal Counsel & Compliance Director, Christie Estes is our in-house attorney, providing legal advice and counsel to the company and its employees. She also handles all of our medical malpractice and deliberate indifference cases, whether as the attorney defending the case or in overseeing our outside attorneys, as well as subpoena responses and medical records requests, and other legal and litigation activities. Additionally, she is responsible for training and compliance activities from a risk management and litigation avoidance perspective, including developing policies and procedures and ensuring compliance. Christie has been practicing law for 8 years, and about 90 percent of her private practice at Porterfield, Harper, Mills, Motlow & Ireland, P.A. in Birmingham was the defense of correctional healthcare companies and personnel. She is a Certified Correctional Health Professional (CCHP) by the National Commission on Correctional Health Care (NCCHC). Christie graduated from Samford University and the Cumberland School of Law, in Birmingham, Alabama. She is licensed in Alabama and Mississippi.
CISSY McCARTY, RN-MSN CCHP
DIRECTOR of NURSING – POLICIES & STANDARDS
As Director of Nursing for Policies & Standards, Cissy is responsible for developing, revising, and updating QCHC's "living" Policy & Procedure Manual, and ensuring nursing compliance with national, state, industry, and QCHC standards. She oversees and directs QCHC's Quality Assurance (QA) and Continuous Quality Improvement (CQI) programs, including maintaining a robust program of compliance audits for nursing, chronic care, labs, pharmacy, radiology, and other medical services, at all of our sites. Cissy also conducts adverse event investigations and reporting. She is responsible for the credentialing of all of QCHC's clinical providers such as physicians, nurse practitioners, and physician's assistants. Cissy has a wealth of experience in correctional nursing. She served for two years as QCHC's Regional Director of Nursing for Mississippi. Before coming to QCHC, Cissy worked for the Mississippi Department of Corrections (MDOC) for over 25 years, most recently as the Contract Monitor responsible for ensuring that all forty state correctional facilities were in compliance with state and federal regulations, MDOC policies and procedures, and American Correctional Association (ACA) and National Commission on Correctional Health Care (NCCHC) standards. She also works as an Audit Consultant to the ACA, performing accreditation audits at correctional facilities across the country. Cissy is a Certified Correctional Health Professional (CCHP) by the NCCHC. She has also worked at the University of Mississippi Medical Center (UMMC) Children's Hospital in Jackson, Mississippi, and the Mississippi Department of Health. Cissy holds a BS in Business Administration from Delta State University, and BSN and MSN degrees from UMMC.
TOM PETREIT, LPN CCHP
DIRECTOR of QUALITY ASSURANCE & EDUCATION
Tom Petreit, Director of Quality Assurance & Education, is QCHC's longest-tenured corporate nurse, and has served a leading role in starting up most of QCHC's jail medical units. As a key member of our corporate nursing team, Tom works to implement QCHC's Quality Assurance (QA) and Continuous Quality Improvement (CQI) programs at all of its sites. He is responsible for auditing sites, reviewing utilization statistics, reviewing pharmacy utilization, and working with site supervisors to develop, implement, and ensure compliance with QCHC's nursing policies and protocols. Tom also works on QCHC's Continuing Education and Training Programs. He develops educational materials and provides training to all of QCHC's nurses at all of its sites, orients new employees, and conducts First Aid and CPR training for jail staff at QCHC's sites. Tom has a lead role in getting new sites set up and orienting new employees during new contract start-ups. Tom is a Certified Correctional Health Professional (CCHP) by the National Commission on Correctional Health Care (NCCHC), and a Certified CPR Instructor. He has over a decade of experience as a correctional nurse in both prison and jail settings. Tom previously served for five years as a Combat EMT/Medic in the US Army. He attended the Academy of Health Sciences in San Antonio, Texas.
KRISTA CHICK, LPC NCC CCHP
DIRECTOR of MENTAL HEALTH SERVICES
Mental Health Director Krista Chick is responsible for developing policies, procedures, and protocols related to mental health treatment for all of QCHC's sites; ensuring quality of care and compliance with standards and policies; and designing and implementing training and education on mental health issues for QCHC personnel. Prior to joining QCHC, Krista provided counseling and therapy services to inmates at the Shelby County Jail in Columbiana, Alabama, and also trained jail officers on topics such as suicide prevention and recognizing mental illness in inmates. Krista is a Licensed Professional Counselor (LPC) and a National Certified Counselor (NCC), as well as a Board Member on the Shelby County Division of the National Alliance on Mental Illness (NAMI). She is a Certified Correctional Health Professional (CCHP) by the National Commission on Correctional Health Care (NCCHC). She earned her B.S. in Psychology and Social Work from the University of Alabama at Birmingham (UAB) and her Masters of Education in Community Counseling from the University of Montevallo in Montevallo, Alabama.
ANITA HERSHNER, RN-BSN
Assistant Regional Director of Nursing (DON) – Tennessee
Anita Hershner is QCHC's Assistant Regional Director of Nursing (ADON) for Tennessee. Anita went to nursing school at Pellissippi State Technical Community College in Knoxville, TN, received her RN from Lincoln Memorial University in Alcoa, TN, and received her BSN from King University in Knoxville, TN.
KIMYUANA JACKSON, RN CCHP
Assistant Regional Director of Nursing (ADON) – Mississippi
Kim Jackson, the Health Services Administrator at the Madison County Detention Center in Canton, MS, and also assists the CNO, Victoria Singleton, in overseeing QCHC's sites in Mississippi as Assistant Regional Director of Nursing (ADON) for Mississippi. Kim has been with QCHC since 2014. Before that, she worked as a nurse manager in long-term care facilities and as a social worker and manager in family services organizations. Kim has an Associate's Degree in Nursing from Florida State College in Jacksonville, and did coursework in Sociology at Wayne State University and Wayne State Community College in Detroit, Michigan. She is a Certified Correctional Health Professional (CCHP) by the National Commission on Correctional Health Care (NCCHC).
BROOKE VANDIVER, RN
Assistant Regional Director of Nursing (ADON) – Alabama
Brooke Vandiver is the Health Services Administrator (HSA) at the Talladega County Jail and Assistant Regional Director of Nursing (ADON) for Alabama. She oversees the delivery of the inmate healthcare system and supervises the nurses at the Talladega County Jail, and also assists the Chief Nursing Officer (CNO), Victoria Singleton, with management and supervision of QCHC's 25 Alabama jails. Before coming to QCHC, Brooke had a broad range of nursing experience at Coosa Valley Medical Center and St. Vincent's Hospital, in the ER, geriatrics, psych, surgery, MICU, and as a charge nurse and nurse supervisor. She is Advanced Cardiac Life Support (ACLS) Certified, Basic Life Support (BLS) Certified, and a Continuous Renal Replacement Therapy (CRRT) Trainer. Brooke has her RN from Central Alabama Community College.
Office Manager Kathi Mann is responsible for keeping the corporate office organized and provides administrative assistance to the corporate office staff. She keeps calendars and schedules, plans meetings and special events, makes travel arrangements, processes reimbursements, handles correspondence, credentials medical providers, orders office supplies and equipment, keeps minutes of meetings, assists with human resources, purchasing and supplies, medical billing, accounting, and legal, and generally keeps our corporate staff organized. Prior to joining QCHC, Kathi was a legal assistant and law office manager.
HUMAN RESOURCES MANAGER
Human Resources Manager Elizabeth Milar has over two decades of experience in human resources management and healthcare administration. She manages all recruiting and employment issues for QCHC, including developing and implementing HR policies and procedures; HR compliance; coordinating the recruiting, hiring, and on-boarding of new employees; employee evaluation, development, engagement, and retention; overseeing payroll and benefits; and resolution of employee concerns. Prior to joining QCHC, Elizabeth worked as a human resources manager, administrator, and executive director at long-term care and assisted living facilities.
LATOSHA MARHOON, CCS-P® CPC® CPAR
MEDICAL CLAIMS CONTRACT MANAGER
Medical Claims Contract Manager LaTosha Marhoon is responsible for ensuring that QCHC's clients save as much money as possible on off-site hospital and specialty provider visits. She has years of experience in healthcare – from patient relations to front office management to billing and coding – in hospitals, physician's offices, and outpatient clinics. At QCHC, LaTosha handles the process of verifying and approving offsite bills, negotiating and applying discounts, communicating with our customers, site staff, and offsite providers, and processing payments. She is a Certified Coding Specialist – Physician-based (CCS-P®) by the American Health Information Management Association (AHIMA); Certified Professional Coder (CPC®) by the American Academy of Professional Coders (AACP); and a Certified Patient Account Representative (CPAR) by the Alabama Healthcare Financial Management Association (HFMA). LaTosha has an Associate's Degree in Medical Billing and Coding, and a Bachelor's Degree in Health Information Management from Herzing University.
PURCHASING & SUPPLY COORDINATOR
As Purchasing & Supply Coordinator, Brandon Channell ensures that our sites have the equipment and supplies that they need by processing and shipping orders, working with vendors, and providing assistance to our nurses. He also assists with sales and keeping the corporate office organized. Before QCHC, Brandon was a small business owner and also worked in medical sales. He attended Wallace State Community College in Hanceville, Alabama, and Auburn University, where he was a pitcher on the baseball teams.
Laura Lewis is our new Payroll Coordinator. She is responsible for assisting with onboarding employees and signing them up in our benefit programs, and for processing employee timeclock entries, status and pay changes, vacation and sick hours, reimbursement payments, paystubs, and ensuring that everyone gets paid accurately and on-time. Laura has been a payroll clerk, HR assistant, and administrative assistant for a variety of companies for 25 years. She attended Herzing College, training in the field of Office Automation, and also at Eagan College in Birmingham, Alabama, on Office Support and Management.
Sherry Moseley's is the pleasant voice you hear when you call QCHC's corporate offices. As our Receptionist, Sherry assists our employees and customers get the help and answers they need, and provides administrative and clerical support to the corporate office staff. Prior to QCHC, Sherry worked as a receptionist and administrative assistant at a car dealership.
LYNN CARTER, FNP APRN
Senior Nurse Practitioner (NP) – Tennessee
QCHC Senior Nurse Practitioner Lynn Carter oversees, in collaboration with the Chief Medical Officer (CMO), Dr. Don Kern, the medical care in QCHC's Tennessee jails and coordinates QCHC's other NPs in Tennessee. She also provides direct patient care, mostly in QCHC jails in Middle Tennessee. Ms. Carter, an experienced NP and RN, is a Board Certified Family Nurse Practitioner (FNP-BC), and an Advanced Practice Registered Nurse (APRN). She received an Associate's Degree from Lees McRae College in Banner Elk, NC; did coursework in Pre-med and Biology at East Carolina University in Greenville, NC; received a BA in English and Writing from the University of Tennessee in Knoxville, TN; as well as a BS in Nursing from Carson Newman College in Jefferson City, TN; and holds a MSN degree with a specialization in Family Practice from Lincoln Memorial University in Harrogate, TN.
LADONNA HUBBARD, FNP APRN
Nurse Practitioner (NP) – Tennessee
Nurse Practitioner LaDonna Hubbard serves patients in QCHC's jails in Eastern Tennessee. She is an experienced NP and RN, who also previously worked as a paralegal and corporate risk manager/compliance officer. Ms. Hubbard is a licensed Family Nurse Practitioner (FNP) and Advanced Practice Registered Nurse (APRN). She received an Associate's Degree in Paralegal Technology from Pellissippi State Community College in Knoxville, TN; a BSN from the University of Tennessee in Knoxville; and a MSN with a FNP concentration from King University in Knoxville, TN.
AMY FRANKS, FNP APRN
Nurse Practitioner (NP) – Tennessee
Nurse Practitioner Amy Franks serves patients in QCHC's jails in Western Tennessee. She is an experienced NP, and has over 20 years of experience as an RN. She has corrections experience working in a state prison. Ms. Franks is a Board Certified Family Nurse Practitioner (FNP) through the American Association of Nurse Practitioners (AANP) and an Advanced Practice Registered Nurse (APRN). She is Advanced Cardiac Life Support (ACLS) and Basic Life Support (BLS) Certified. She received an Associate's Degree in Nursing from Columbia State Community College; a BSN from the University of Tennessee—Martin; and an MSN from the University of Alabama at Huntsville (UAH).